Terms of Service

These Terms of Service ("Terms") govern your use of the QDigital99 website (qdigital99.com) and the digital marketing services provided by QDigital99 ("we", "us", or "our"), located at 160 Dell Way, Dell Diamond, Round Rock, TX 78682, USA.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services Provided

QDigital99 offers the following digital marketing and growth services:

• Performance Marketing — paid advertising campaigns across Google, Meta, and other platforms
• SEO & Organic Growth — search engine optimisation, content strategy, and technical SEO
• CRM & Automation — customer relationship management setup, lead nurturing, and workflow automation
• Marketplace Advertising — product listing optimisation and advertising on platforms such as Amazon and Walmart
• Web Development & CRO — website design, development, and conversion rate optimisation
• Online Reputation Management — brand monitoring, review management, and reputation strategy

The specific scope, deliverables, timelines, and pricing for each engagement are agreed upon in a separate Service Agreement or Statement of Work signed by both parties.

2. Website Use

By using our website, you agree to:

• Use the website only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorised access to any part of the website or its underlying infrastructure
• Not use automated tools to scrape, crawl, or extract data from this website without our prior written consent
• Not transmit any harmful, offensive, or unlawful content through our contact or booking forms

We reserve the right to restrict access to all or part of the website at our sole discretion.

3. Enquiries & Consultations

Submitting an enquiry or booking a consultation call does not constitute a binding service agreement. A formal engagement begins only when both parties have executed a signed Service Agreement or Statement of Work and an initial payment (if applicable) has been received.

4. Client Responsibilities

To enable us to deliver our services effectively, clients are expected to:

• Provide accurate, complete, and timely information and access (e.g., platform credentials, brand assets, account access)
• Designate a point of contact to respond to reasonable requests within agreed timeframes
• Review and approve deliverables within agreed review periods
• Ensure their business and website comply with all applicable laws and platform policies

Delays caused by a client's failure to meet these responsibilities may affect deliverable timelines without constituting a breach on our part.

5. Payments & Billing

Payment terms are specified in each Service Agreement. Unless otherwise stated:

• Monthly retainer fees are invoiced at the start of each billing period and due within 7 days of invoice date
• One-time project fees may require a deposit (typically 50%) before work begins, with the balance due upon completion
• Late payments may incur a service fee and may result in suspension of services until the outstanding balance is cleared
• All fees are quoted in USD and are exclusive of applicable taxes

6. Refund Policy

Due to the nature of digital marketing services, refunds are generally not available once work has commenced. However:

• If we are unable to begin the agreed services within the scheduled start period due to our own fault, a proportional refund of any deposit will be issued
• Disputes regarding service quality should be raised in writing within 14 days of the relevant deliverable and will be reviewed in good faith
• Ad spend and third-party platform costs paid on behalf of the client are non-refundable once disbursed

Specific refund provisions may be outlined in the individual Service Agreement.

7. Intellectual Property

Client materials: All content, trademarks, logos, and assets provided by the client remain the property of the client. By engaging our services, you grant QDigital99 a limited licence to use these materials solely for the purpose of delivering agreed services.

Our deliverables: Upon receipt of full payment, ownership of bespoke deliverables (such as website designs and ad creatives) created specifically for the client transfers to the client. General methodologies, templates, frameworks, and proprietary tools developed by QDigital99 remain our exclusive property.

Website content: All text, graphics, and other content on this website are owned by or licenced to QDigital99 and may not be reproduced without prior written permission.

8. Confidentiality

Both parties agree to keep confidential any non-public, proprietary, or sensitive information shared during the engagement. This obligation survives the termination of any service agreement. We will not disclose your business data, strategies, or financial information to third parties except as necessary to deliver services or as required by law.

9. Results Disclaimer

Digital marketing outcomes depend on a wide range of factors, including market conditions, platform algorithm changes, competition, and client-side factors beyond our control. While we apply industry best practices and strive to deliver measurable results, QDigital99 does not guarantee specific outcomes such as particular rankings, traffic volumes, leads, or revenue figures unless explicitly stated in a signed Service Agreement.

10. Limitation of Liability

To the fullest extent permitted by applicable law, QDigital99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of our website or services, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of a specific engagement shall not exceed the total fees paid by the client for the services giving rise to the claim during the three (3) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless QDigital99 and its team members from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of our website or services; (b) your violation of these Terms; or (c) your infringement of any third-party rights.

12. Termination

Either party may terminate a service engagement by providing written notice in accordance with the terms of the applicable Service Agreement. Unless otherwise specified, a 30-day written notice period applies to ongoing monthly retainer services.

We reserve the right to terminate or suspend access to our services immediately, without notice, if a client breaches these Terms or engages in unlawful, abusive, or harmful conduct.

13. Governing Law & Dispute Resolution

These Terms and any disputes arising from them are governed by the laws of the State of Texas, USA, without regard to its conflict of law provisions. Any legal proceedings shall be brought exclusively in the courts of Williamson County, Texas.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes in good faith through direct negotiation for a period of at least 30 days.

14. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms. We will make reasonable efforts to notify active clients of material changes.

15. Contact Us

For questions, concerns, or notices under these Terms, please contact: