Privacy Policy

Welcome to QDigital99 ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website (qdigital99.com) or engaging our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you visit our website.

Information you provide:

• Name and contact details (email address, phone number)
• Business name and website URL
• Messages and enquiries submitted through our contact or booking forms
• Service preferences and project details shared during consultations

Information collected automatically:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie and session identifiers (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and fulfil service requests
• Schedule consultations and manage client relationships
• Send service updates, invoices, and project communications
• Improve our website, content, and service offerings
• Analyse website traffic and user behaviour to optimise performance
• Comply with applicable legal obligations

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity — when processing is required to deliver services you have requested
• Legitimate interests — to operate and improve our business, provided your interests do not override ours
• Consent — where you have expressly given consent (e.g., email marketing opt-in)
• Legal obligation — where we must comply with applicable law

4. Sharing Your Information

We do not sell your data. We may share your information only with:

• Service providers — trusted third-party vendors who assist in operating our website or delivering services (e.g., email platforms, payment processors, analytics tools). They are contractually bound to handle your data securely.
• Legal authorities — where we are required to do so by law, court order, or governmental regulation.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Third-Party Tools & Services

Our website uses the following third-party tools which may process your data under their own privacy policies:

• Google Analytics — website traffic analysis. Data is anonymised and aggregated. Google Privacy Policy
• Google Fonts — font delivery via Google's CDN. May log requests.
• Font Awesome CDN — icon delivery; no personal data collected.

We recommend reviewing each third party's privacy policy to understand how they process your data.

6. Cookies

Our website uses cookies — small text files stored on your device — to:

• Remember your preferences and session state
• Analyse how visitors interact with our site (analytics cookies)
• Serve relevant content

You can control cookie settings through your browser. Disabling cookies may affect certain functionality of the website. We do not currently use advertising or tracking cookies for third-party ad targeting.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Enquiry and contact form data: up to 2 years after last contact
• Client records and project data: up to 5 years after project completion
• Analytics data: as configured in our analytics platform (typically 14 months for Google Analytics)

You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at the details below.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request erasure of your data ("right to be forgotten")
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdrawal of consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 10.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted communications (HTTPS), access controls, and regular security reviews.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child under 18 has submitted personal data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: